Frequently Asked Questions
Everything you need to know about our luxury hair care collections and services.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping via ground delivery generally takes 3-7 business days depending on your location.
Are Oribe products tested on animals?
No, Oribe is a PETA-certified, cruelty-free brand. We do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
What is your return policy for online purchases?
We accept returns of unused or lightly used products purchased from our website within 30 days of the delivery date for a full refund.
Are your products safe for color-treated or keratin-treated hair?
Yes, all Oribe products are formulated without parabens and sodium chloride. They are specifically designed to be safe for color and keratin-treated hair.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.